Your trade accounts
order their own
uniforms.
Order Desk gives every business account you supply a private ordering page. They pick their own garments at their own prices. The order lands in the Square account you already run, as a draft invoice, ready for you to check.
Every trade order gets typed twice. Once by them, once by you.
Orders turn up five ways. Fax, email, a counter sheet, paper at the door, or a bloke reading sizes down the phone. Every one of them gets keyed in by hand, usually by staff serving somebody else at the same time.
One wrong size and you wear it. The garment is embroidered, so it cannot go back on the shelf. That stock sits out the back and nobody ever counts what it costs you.
One install. Six things stop being manual.
Your Square account stays exactly where it is. Nothing gets migrated, and nothing you already rely on has to change.
A private page for each account
Every business you supply gets its own web address and its own login.
Their garments, their prices
Each account sees only what you have agreed to sell them, at the price you agreed.
Orders arrive as draft invoices
Straight into your Square. Nothing is sent to the customer and no card is charged.
A job card raises itself
The order appears in your production tracking without anyone retyping it.
The customer gets told
They hear from you as the job moves, and again when it is ready to collect.
The phone gets answered
Calls get picked up and logged when everyone is out the back on a machine.
Your catalogue is the hard part. I have already done it twice.
Three hundred garments, a dozen sizes each, priced differently for every account you supply. That is thousands of lines, and it has to be right, because a wrong price is a wrong invoice.
This is the reason you have not already fixed the ordering. It is not difficult work. It is long work, and nobody in the shop has a spare week.
Ritemate and Pilbara are already built. If you stock either of them, most of the job is done before I start. If you stock something else, tell me what and I will give you a straight answer on what it takes.
One supplier already runs this.
Every trade order used to be hand-typed at the counter. Now it isn't.
Steers Co
Custom apparel, embroidery and DTF printing. Wangaratta, Victoria.
Their first trade account orders through Order Desk today. The staff who used to key those orders in now check a draft that is already correct.
What it costs.
A fixed setup fee
Quoted in writing before anything starts. No hourly billing and no surprises.
A fixed monthly
Covers the platform for every account you put on it, not per account.
A fixed price per extra account
Each new business you add is the same known figure, with nothing added to the monthly.
Your catalogue, quoted once I have seen it
The only part that moves. Send me your brand list and I will price it properly.
I quote the whole thing as one number before you commit to anything. If the catalogue makes it not worth doing, I will say so.
Five steps. Most of the work is mine.
You tell me which brands you stock
One reply. If they are already built, I say so on the spot.
I load your catalogue
Every garment, every size, priced for each account. This is the long part and it is mine.
We test one real order together
Before a single customer sees it, you and I put an order through and watch where it lands.
Your first account goes live
You hand them a web address and a password. That is the whole handover.
You point me at the next one
Adding an account takes about an hour, so this is where it starts paying you back.
When not to bother.
You already run Printavo or DecoNetwork and it works. Then stay there. They are good at what they do and I am not going to pretend otherwise.
You have two or three trade accounts and the counter copes. This will not pay for itself. Come back when the orders are getting away from you.
You are not on Square. Order Desk is built around it. Ask me anyway and I will tell you honestly whether it is worth moving, which it often is not.
The questions every supplier asks first.
Will the order charge a card?
No. The order creates a draft invoice in your Square account and stops there. Nothing is sent, nothing is emailed, no card is charged. You look at it, you decide, you invoice them the way you always have.
Does it change how my Square works?
No. Square stays exactly where it is. Your items, your prices, your history, your reports. Order Desk writes into it the same way your counter does, so nothing downstream has to change.
What if a customer orders the wrong size?
They typed it, so they own it. That is most of the value. Right now your staff transcribe what someone else meant, and when it goes wrong you wear the cost. You still see the draft before anything is confirmed.
Can I add another business account later?
Yes, and that is the point. The first account is the build. Every one after it is a fixed price with no extra monthly, because they all run on the same system. Adding an account takes about an hour.
Do my customers need an app, or a login each?
Neither. Each business gets one web address and one login to share. They open it in a browser like any other website. There is nothing to install and nothing for you to administer.
Who owns it?
You do. It runs on your own domain, writes into your own Square account, and the customer list is yours. If you ever want to walk away, you keep everything you had before you started.
How long does it take to set up?
Two to three weeks for the first account, and most of that is loading your catalogue. If you stock brands I have already built, it is faster. I will tell you which after you send me your brand list.
What happens if I stop paying?
The ordering pages stop working and your customers go back to phoning and emailing you. Your Square account, your catalogue and every order already placed are untouched. I do not hold anything hostage.
Which brands do you stock?
Ritemate, Pilbara, Biz Collection, JB's Wear, Syzmik, whoever it is. Tell me and I will come back with what is already loaded and what the rest would take. That answer is free and it takes me about ten minutes.
Would rather talk it through? Pick a time that suits you.